House Clearance Mayfair Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Mayfair provides house clearance and related waste collection services to you in the United Kingdom. By making a booking, accepting a quotation, or allowing our team to start work at your premises, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Client: The person, company, or organisation requesting our services.

Services: House clearance, rubbish removal, waste collection, and associated services provided by us.

Premises: The property or site where the Services are to be carried out.

Waste: Any items, materials, furniture, appliances, or other goods to be removed, disposed of, or recycled as part of the Services.

We, us, our: House Clearance Mayfair.

You, your: The Client.

2. Scope of Services

We provide house clearance and waste collection services, including the removal of general household items, furniture, white goods, bagged waste, and certain commercial and domestic waste streams, subject to these Terms and Conditions.

We may decline to handle certain items, including but not limited to hazardous materials, asbestos, chemicals, medical waste, gas cylinders, pressurised containers, biological waste, and any other items that may pose a health, safety, legal, or environmental risk.

The exact scope of the Services will be agreed with you at the time of booking or quotation. Any work requested beyond the agreed scope may incur additional charges and may require separate approval before it is carried out.

3. Booking Process

3.1 Booking requests

You can request a booking by telephone, email, or other contact methods we make available. All bookings are subject to availability and our confirmation.

3.2 Information required

At the time of booking, you must provide accurate information about:

The Premises address and access details.

The type, volume, and approximate weight of the Waste to be collected.

Any special requirements, such as time restrictions, parking limitations, or building access rules.

Any items that require special handling or are potentially hazardous.

We will rely on the information you provide when calculating any indicative quotation and planning the Services.

3.3 Quotations

Any quotation we provide is based on the information given by you. Quotations may be given as a fixed price or an estimate, depending on the circumstances. We reserve the right to revise the quotation if:

The actual volume or type of Waste differs from that described at the time of booking.

Access to the Premises is more difficult or time-consuming than reasonably anticipated.

There are additional items or services requested on the day that were not included in the initial quotation.

Any revised price will be explained to you before we proceed. If you do not accept the revised price, we may cancel the booking and you may be liable for a call-out or cancellation fee, as set out in these Terms and Conditions.

3.4 Confirmation

A booking is only confirmed once we have communicated acceptance and provided a scheduled date and time window for the Services. We may issue a written confirmation by email or other agreed means.

4. Client Responsibilities

You agree to:

Ensure that you are authorised to request the removal and disposal of all Waste at the Premises.

Obtain any necessary permissions, permits, or consents required for the Services, including building access approvals where applicable.

Provide safe and reasonable access to the Premises, including adequate parking or stopping space for our vehicles, and inform us of any restrictions in advance.

Ensure that the Premises are safe for our team to work in and free from hazards that could cause injury or damage.

Be present, or ensure an authorised representative is present, during the scheduled time to give instructions, confirm items to be removed, and make payment where required.

Clearly identify the items to be removed and ensure that no items intended to be retained are mixed with the Waste.

If you are not present at the Premises during the Services, you accept that our team will use its reasonable judgement to determine which items are to be removed in accordance with your instructions, and we shall not be liable for the removal or retention of any items on that basis.

5. Access, Parking and Delays

You must ensure that we have suitable access to the Premises at the agreed time. This includes arranging visitor parking, loading permissions, or entry codes where necessary.

If we are unable to gain access or start the Services at the scheduled time due to reasons within your control, we may charge a waiting fee or a call-out fee, or may treat the booking as cancelled by you, subject to our cancellation terms.

We are not responsible for delays caused by traffic, weather conditions, road closures, or other factors beyond our reasonable control. Where possible, we will keep you informed and provide an updated time estimate.

6. Payments and Charges

6.1 Pricing

Our charges are based on factors such as the volume and type of Waste, labour time, access conditions, and any additional Services requested. We will explain the basis of the charges before the work begins.

6.2 Payment terms

Unless otherwise agreed in writing, payment is due in full on completion of the Services and before our team leaves the Premises. We may accept payment by cash, card, bank transfer, or other methods we notify to you from time to time.

For business and account customers, different payment terms may be agreed in writing, including invoicing and credit periods. Invoices are payable by the due date shown.

6.3 Deposits

We may require a deposit to secure a booking, especially for large clearances or commercial projects. Deposits are usually non-refundable unless we cancel the booking or otherwise agree to a refund.

6.4 Late payments

If any amount due is not paid on time, we reserve the right to charge interest and reasonable administration fees for recovery. We may also suspend further Services until outstanding sums are paid.

7. Cancellations and Amendments

7.1 Cancellation by you

If you wish to cancel or amend a booking, you must notify us as soon as possible. The following cancellation terms apply unless otherwise agreed in writing:

Cancellations more than 48 hours before the scheduled time: No cancellation fee, but any non-refundable deposit may be retained.

Cancellations within 48 hours but more than 24 hours of the scheduled time: We may charge a cancellation fee to cover our reasonable costs.

Cancellations within 24 hours of the scheduled time or failure to provide access: We may charge up to the full quoted amount or a significant proportion of it, at our discretion, to reflect time and resources set aside.

7.2 Cancellation by us

We may cancel or reschedule a booking if:

Conditions at the Premises are unsafe or unsuitable.

We are unable to obtain access despite reasonable efforts.

We suspect that the Waste includes prohibited or hazardous materials.

External circumstances, such as severe weather or vehicle breakdown, make it impractical to proceed.

If we cancel for reasons within our control, we will refund any deposit paid and, where possible, offer an alternative date. We are not liable for any indirect loss or inconvenience resulting from a cancellation.

8. Waste Handling and Regulations

We operate in accordance with relevant UK waste management laws and regulations. By using our Services, you authorise us to remove, transport, recycle, and dispose of Waste on your behalf at licensed facilities.

We will take reasonable steps to recycle, reuse, or recover materials where practicable. However, we do not guarantee that any specific items will be reused or recycled.

You must not request us to remove any items that are illegal to possess or dispose of, or any materials that we have stated we cannot accept. If such items are discovered, we may refuse to remove them and may report the matter to the appropriate authorities where required by law.

Title and responsibility for the Waste pass to us once items are loaded onto our vehicle, provided that you are legally entitled to dispose of them. You confirm that you have full authority to authorise the removal and disposal of all items we collect.

9. Condition of Premises and Items

Our team will take reasonable care when carrying out the Services at your Premises. However, you acknowledge that house clearance and waste removal can involve moving bulky or heavy items through confined spaces, stairs, and doorways, which may carry a risk of minor scuffs or marks.

You should take steps in advance to protect surfaces, walls, floors, and fixtures where you consider necessary. We are not liable for normal wear and tear or minor cosmetic damage that may occur in the course of providing the Services, provided we have exercised reasonable care.

We do not undertake to identify or value items and will treat items indicated for removal as Waste. It is your responsibility to ensure that no valuable, sentimental, or important items are included in the Waste. We are not liable for the loss of such items if they were presented to us for removal or not clearly separated from the Waste.

10. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.

Subject to the above, our total liability arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable for the specific booking to which the claim relates.

We are not liable for:

Any indirect, consequential, or economic loss, including loss of profit, business, or opportunity.

Loss or damage arising from inaccurate or incomplete information provided by you.

Loss of any items that you failed to remove or clearly separate from the Waste before the Services commenced.

Delays or failures in performance due to events beyond our reasonable control, including but not limited to extreme weather, accidents, breakdowns, traffic delays, strikes, or acts of government.

You agree to indemnify us against any claims, costs, damages, or liabilities arising from your breach of these Terms and Conditions, including any issues relating to ownership or lawful disposal of Waste.

11. Photographs and Records

We may take photographs or notes of the Premises and the Waste for operational, health and safety, insurance, or record-keeping purposes. These records will be retained and handled in accordance with applicable data protection laws and our privacy practices.

12. Insurance

We maintain insurance cover appropriate for the nature of our business. Details of our insurance can be provided on request. Our liability remains subject to the limitations set out in these Terms and Conditions.

13. Complaints and Disputes

If you are dissatisfied with any aspect of the Services, you should contact us as soon as possible, providing details of the issue. We will investigate the matter and aim to respond promptly.

Raising a complaint does not remove your obligation to pay for Services provided, but if we find that we are at fault, we may offer remedies such as a partial refund, corrective work, or other appropriate solutions.

14. Amendments to Terms

We may update or amend these Terms and Conditions from time to time. The version published at the time of your booking will apply to that booking unless a later version is expressly agreed in writing.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

16. General Provisions

If any provision of these Terms and Conditions is found by a court or authority of competent jurisdiction to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings relating to the same subject matter.

By proceeding with a booking or allowing the Services to be carried out, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.